Knowledge management platform for customer service teams.
InStranet offered a knowledge base platform that helped contact centers publish answers and route customer inquiries more efficiently across service teams.
Salesforce acquired the company in August 2008 to strengthen Service Cloud knowledge management capabilities for enterprise customer service organizations.
| Attribute | Knowledge Management Platform | Zendesk Support | |
|---|---|---|---|
| Provider | |  | |
| Founded | 2000 | 2007 | |
| Sells To | B2B | Enterprise, Small Business | |
| Pricing Model | Subscription | Recurring, Software | |
| Ownership | Private | Public |
Provider
Founded 2000
Sells To B2B
Pricing Model Subscription
Ownership Private
Provider
Founded 2007
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Public
Knowledge management platform for delivering technical content across customer touchpoints.
Knowledge management platform for delivering technical content across customer touchpoints.
AI-powered knowledge management platform for team documentation and search.
AI-powered knowledge management platform for team documentation and search.
Enterprise knowledge platform for documentation governance, search, and delivery.
HubSpot Service Hub is a customer service platform for help desk, ticketing, and AI-assisted support.
Salesforce Service Cloud is a customer service platform from Salesforce that uses AI to scale resolution.
Freshdesk cloud helpdesk and customer engagement platform.
Enterprise knowledge platform for documentation governance, search, and delivery.
HubSpot Service Hub is a customer service platform for help desk, ticketing, and AI-assisted support.
AI-powered conversational customer engagement platform.
Salesforce Service Cloud is a customer service platform from Salesforce that uses AI to scale resolution.
Context-aware help desk software for customer support teams.
Freshdesk cloud helpdesk and customer engagement platform.
Enterprise live chat for customer engagement.