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InStranet
AddedJun 15, 2026
UpdatedJun 15, 2026
InStranet

InStranet

Acquired

InStranet developed knowledge-base software for call centers and customer service portals.

HQ
Vancouver, BC, CA
Founded
2000
Overview
M & A
Analysis
Compare
Fundraising
Employees
News

InStranet built knowledge management technology that filtered support content by context such as department and document type. Its software helped call-center agents and self-service portals return more relevant answers instead of long unrelated result lists.

Salesforce acquired InStranet in August 2008 for $31.5 million and folded the technology into its customer service portfolio as Salesforce Knowledge.

InStranet - M & A Snapshot

Open M & A
  • Salesforce

    Acquired InStranet • $31.5M • Aug 4, 2008

InStranet - Products & Services

  • Knowledge Management Platform logo

    Knowledge Management Platform

    Knowledge management platform for customer service teams.

InStranet - Quick Facts

When was InStranet founded?

InStranet was founded in 2000.

Where is InStranet's headquarters located?

InStranet's headquarters is located in Vancouver, BC, CA.

When was InStranet's last funding round?

InStranet's most recent funding round was for $31.5M (USD) in August 2008.

How much has InStranet raised to-date?

As of Aug 20, 2008, InStranet has raised a total of $31.5M (USD).

InStranet - Classification

Industry
  • CRM Software Companies
  • Enterprise Software
Ownership
  • Privately Held
Technology
  • Cloud
Geographic Exposure
  • Global
Model
  • SaaS
Revenue
  • Subscription
Customer
  • B2B
Tags
  • CRM