Capacity offers Agent Assist
ProductOperating Status: Currently Offered
Agent Assist gives human support agents real-time guidance, customer context and next steps during live conversations.
Agent Assist gives human support agents real-time guidance, customer context and next steps during live conversations.
Agent Assist is Capacity's live-conversation surface for human agents, supplying customer context, sentiment analysis, conversation guidance and next best actions while an interaction is still in progress. It draws on the same knowledge orchestration layer that powers the automated agents.
The family includes real-time assist, agent guidance, transcription and screen recording. Capacity positions it as a way to improve speed, accuracy and consistency, and to shorten onboarding for agents who would otherwise spend months learning a knowledge base.
AI agent-assist software that supplies contact-center agents with real-time guidance during live customer conversations.
Autonomous voice and digital AI agents that resolve high-volume customer tickets end-to-end across voice, chat, SMS, and email.
AI-powered contact center software with real-time coaching, sentiment analysis, and automated quality management.
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AI-powered contact center software with real-time coaching, sentiment analysis, and automated quality management.
Atlas Autopilot is an AI agent that answers customer support requests across channels.
AI-powered real-time coaching for contact center agents.
HubSpot Customer Agent is an AI support agent that resolves customer queries around the clock.
Conversational agent platform for configuring, deploying and monitoring voice and chat agents.
CloudTalk Conversation Intelligence is CloudTalk's call-analysis add-on that turns recorded calls into searchable transcripts, summaries, scores, and coaching signals.
AI copilot bots that automate contact center agent workflows to double agent capacity.
Simple AI deploys voice, chat, text, and email agents that handle sales, support, and appointment booking.
Observe.AI's agentic CX platform unifies autonomous contact-center AI agents, agent assist, and analytics.
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Agent IQ's Smart Assist gives bank and credit union employees source-linked AI answers from approved institutional knowledge.
