Capacity offers CX Automation Platform
ProductOperating Status: Currently Offered
The CX Automation Platform runs self-service, agent guidance, quality review and outreach for contact centers from one system.
The CX Automation Platform runs self-service, agent guidance, quality review and outreach for contact centers from one system.
The CX Automation Platform gives a contact center one system for self-service, live agent guidance, quality assurance and outbound engagement in place of several separate AI vendors. Knowledge orchestration, omnichannel agents, real-time assist, conversation intelligence and outbound campaigns all read from one shared foundation.
Because every surface draws on the same knowledge layer, an update to that knowledge reaches every channel and every agent without separate retraining. Capacity markets the platform on a pre-trained AI foundation, continuous learning from each interaction, and more than 250 integrations with CRM, helpdesk and collaboration tools.
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