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Verint›
Products & Services
AddedJul 1, 2026
UpdatedJul 6, 2026
Copilot Bots

Verint› offers Copilot Bots

Product
Currently Offered

AI copilot bots that automate contact center agent workflows to double agent capacity.

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Overview

Verint Copilot Bots are AI assistants that automate repetitive contact center agent tasks so agents can focus on conversations. The suite includes the Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant, each handling a specific workflow.

A telco reduced average call duration by thirty seconds while boosting sales with the Coaching Bot, and the suite can cut a typical seven-minute call to roughly three and a half minutes.

Copilot Bots - Classification

Industry
  • Software Companies
Tags
  • Customer Experience Management

More from Verint

  • Quality Automation logo

    Quality Automation

  • Workforce Engagement logo

    Workforce Engagement

Copilot Bots - Direct Competitors

  • Cognigy

    Cognigy logo

    Conversational Automation

    cognigy.com

AttributeCopilot BotsConversational Automation
ProviderVerintverint.com$200M raised · PublicCognigycognigy.com$144M raised · Acquired
Founded19942016
Sells ToEnterprise, Small Business—
Pricing ModelRecurring, Software—
OwnershipPublic—
Copilot Bots

Provider Verintverint.com$200M raised · Public

Founded 1994

Sells To Enterprise, Small Business

Pricing Model Recurring, Software

Ownership Public

Conversational Automation

Provider Cognigycognigy.com$144M raised · Acquired

Founded 2016

Sells To —

Pricing Model —

Ownership —

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