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Verint›
Products & Services
AddedJul 1, 2026
UpdatedJul 6, 2026
Workforce Engagement

Verint› offers Workforce Engagement

Product
Currently Offered

AI-powered workforce engagement management software for contact center forecasting, scheduling, and performance.

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Overview

Verint Workforce Engagement is an AI-powered software suite for contact centers that forecasts demand, plans and schedules agents, and drives performance with real-time visibility. It includes Workforce Management, the TimeFlex Bot for flexible scheduling, and Performance Management to reduce attrition and raise capacity.

Customers such as Stanley Black & Decker and a multinational insurer used it to increase contact center capacity without adding headcount and cut attrition by thirty percent.

Workforce Engagement - Classification

Industry
  • Software Companies
Tags
  • Customer Experience Management

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Workforce Engagement - Direct Competitors

  • Genesys

    Genesys logo

    Genesys Workforce Engagement Management

    genesys.com

AttributeWorkforce EngagementGenesys Workforce Engagement Management
ProviderVerintverint.com$200M raised · PublicGenesysgenesys.com$1.5B raised · Private Equity
Founded19941990
Sells ToEnterprise, Small BusinessEnterprise, Small Business
Pricing ModelRecurring, SoftwareRecurring
OwnershipPublicEquity
Workforce Engagement

Provider Verintverint.com$200M raised · Public

Founded 1994

Sells To Enterprise, Small Business

Pricing Model Recurring, Software

Ownership Public

Genesys Workforce Engagement Management

Provider Genesysgenesys.com$1.5B raised · Private Equity

Founded 1990

Sells To Enterprise, Small Business

Pricing Model Recurring

Ownership Equity