
Chatwoot: Open-source suite for omnichannel customer engagement.
chatwoot.comCrawled Oct 16, 2026
The company provides customer contact management with unified profiles, conversation history, notes, and segments.
A branded knowledge base includes AI-powered search, multilingual support, and chat widget integration to reduce repetitive tickets.
The company offers a collaborative, omnichannel support desk with automations, Captain AI, and enterprise controls that brings customer conversations into one inbox.
Chatwoot 2.0 improves product stability, adds features, overhauls the design, and marks Chatwoot’s first Enterprise edition offering.
The post reviews Chatwoot’s development and community in 2022.
Insights on customer service, product updates, engineering deep-dives, and tips to deliver exceptional support experiences.
Chatwoot crossed 50,000 self-hosted production installations, marking a milestone for open-source customer engagement software.
The company offers pricing that scales with team size, a free starting plan, and upgrades as needed, with no hidden fees.
Chatwoot can be deployed on a customer’s infrastructure through its community edition, or with premium support and enterprise features.
The page compares Chatwoot with Intercom, Zendesk, Freshdesk, and other platforms, including its self-hosting, AI copilot, and 12+ channels.
Compare Chatwoot and Crisp side by side. Open-source chat with self-hosting, more channels, and AI copilot. Free plan available.
Compare Chatwoot and Decagon side by side. Human-powered support with AI assistance, open-source, self-hostable. Free plan available.
Compare Chatwoot and Dixa side by side. All channels and AI copilot included with transparent per-agent pricing and self-hosting. Free plan available.
The Chatwoot team is a remote-first group of product and CX enthusiasts building the world's leading open-source customer engagement platform.
Chatwoot is an AI-powered, open-source customer support platform. It can be self-hosted or used in the cloud to manage live chat, email, WhatsApp, and social conversations.
This privacy policy applies to all visitors and users of the `chatwoot.com` hosted services and websites. Please read this Privacy Policy carefully.
The terms and conditions apply to all Chatwoot Cloud and Self-Hosted plans.
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