Cupola Teleservices

The company writes about topics affecting customer experience and contact centers in the UAE and regionally.

Cupola describes its approach to helping clients and how it differentiates itself when working with them.

The page explains how businesses can use WhatsApp as a customer experience (CX) channel.

The company set up and manages RTA's 8009090 unified contact center. RTA is Dubai's transport authority.

The company recruits individuals for open roles.

The company's management team has over 70 years of experience in the outsourcing industry.

Cupola Teleservices provides outsourced contact center services in the UAE.

The company has won awards for delivering CX projects.

Cupola Teleservices set up the region's first outsourced contact center business almost 25 years ago.

The company delivers contact center solutions tailored to industries including government, financial services, retail and e-commerce.

The company provides contact center outsourcing services across communication channels from the UAE, as well as contact center technology, consulting, training and staffing.

Cupola Teleservices launches an AI-powered enterprise learning platform built with Avaya to onboard and continuously upskill contact centre agents. The platform provides a single dashboard for online and offline courses and is positioned to support service growth and Emiratization objectives. Cupola describes it as the region’s first AI-powered enterprise learning platform.

Jul 2022 · GEC NewswireNews article

Cupola Teleservices and Dubai Chamber of Commerce jointly receive the Best Government Outsourced Call Centre award at the Middle East Call Centre Awards. The recognition highlights their long-running public-private outsourcing partnership, with Cupola operating the chamber’s contact centre.

Mar 2022 · ZawyaNews article

Cupola Teleservices moved more than 450 agents to work-from-home arrangements within days, sustaining contact centre services during the 2020 disruption. The move drew on Avaya communications technology and a two-decade collaboration, supporting services for government, financial services, and logistics clients.

Apr 2020 · TahawulTechNews article

Cupola Teleservices (CTS) retains the Call Centre Outsourced Service Provider of the Year title at the Middle East Call Centre Awards. The repeat recognition highlights its regional outsourced contact centre delivery and standing among Middle East outsourcing providers.

Jun 2012 · Customer Middle EastNews article