Dixa

Create help articles that power self-service and AI responses. Keeps agents and Mim on the same page with one source of truth.

Manage phone, email, chat, WhatsApp, and social media in one workspace. Give customers seamless support across every channel without switching tools.

Dixa offers step-by-step training tracks for customer service agents and admins, covering conversation handling and setting up flows with AI.

Insights on customer service, AI, and ecommerce. Tips, trends, and strategies for CX leaders.

Dixa's admin training track covers channel setup, conversation flows, team management, and AI automation.

Dixa's agent training track covers accepting offers, managing conversations, setting presence, and using AI tools.

Dixa says it has attained SOC 3 certification following SOC 2 Type I and Type II certifications. The page describes SOC 3 as a public-facing overview of an organization's security measures.

Dixa announced GPT-powered features based on its Human + AI (HAI) approach, which aims to improve agents' jobs and help them perform better. The company says AI can help agents work more efficiently and build stronger customer connections.

Dixa announced a strategic partnership with Ada to provide AI-powered automation across the customer journey, integrating Dixa's unified agent workspace with Ada's AI Agent.

Dixa says it achieved SOC 2 Type I certification and is committed to implementing security and privacy measures to protect customer data.

Dixa's careers page lists open roles and mentions flexible working.

This overage price list outlines the additional usage charges that apply when usage exceeds the limits defined in the Customer’s Order Form.

Simple, transparent pricing. Growth, Ultimate, and Prime plans with omnichannel support included. Add AI to any plan.

The page compares Dixa with Freshdesk, stating that Dixa's unified workspace and agentic AI resolve issues end-to-end, while Freshdesk's modules are siloed.

Gladly's premium pricing is built for luxury retail. Dixa delivers customer-centric service with agentic AI that resolves—at better value for growth-stage brands.

Growing ecommerce brands graduate from Gorgias to Dixa for scalable AI pricing, custom reporting, and voice native in every plan.

The page compares Dixa with Intercom, stating that Dixa offers ecommerce brands every channel in every plan and charges $0.40 per AI conversation, while Fin charges $0.99 per resolution, including unconfirmed ones.

Dixa was founded in Copenhagen in 2015 and describes itself as an AI-first customer service platform used by 850+ ecommerce brands globally.

Dixa offers 30-minute demos of its AI-powered customer service platform.

The feature routes form submissions to the same queue as email, chat, and phone, and captures details upfront.

The page provides contact options for reaching Dixa by phone, email, or Messenger during business hours.

The customer service platform for ecommerce brands. AI that resolves inquiries, agents that close the loop, and every channel in one place.

The page identifies Dixa's third-party service subprocessors and which ones can access customers' personal data.

This Privacy Policy describes the information that Dixa ApS may collect for the purposes of the recruitment process.

Cookies are small text files placed on devices when users visit websites. They help websites function, remember preferences, and provide information to site owners.

A data processing agreement, or DPA, is an agreement between a data controller (Dixa) and a data processor (3rd-party service provider).

Dixa's commitment to digital accessibility and compliance with accessibility standards.

Information about Dixa's data security practices and measures to protect customer data.

Terms and conditions for Dixa's customer referral program.

Terms and conditions for early access to Dixa features and products.