Fixify

Fixify automates 75% of help desk tickets by combining AI with real analysts for round-the-clock support.

Fixify converts IT tickets into actionable insights, improving efficiency and decision-making through AI-powered analysis.

The page provides a free IT help desk ticket snapshot to identify trends, automation opportunities, and operational optimizations.

Fixify automates L1 tickets end-to-end in a PSA using client-specific playbooks, with 24/7 expert oversight.

Analysis of 50,000+ IT help desk tickets across 30+ organizations. Benchmarks for staffing, ticket mix, end-user sentiment, and AI automation impact.

The page offers a PDF analyzing 50,000+ help desk tickets across 30+ organizations, covering staffing benchmarks, ticket mix, sentiment, and automation data.

Fixify presents its team and industry experts discussing AI-native IT automation, best practices, and IT operations at events, webinars, and conferences.

The page defines terms related to IT help desk automation, AI agents, service management, and support operations.

Fixify charges per completed ticket with 24/7 expert supervision, requiring no platform, setup, or invoice fees until the first ticket is closed.

Help desks run on people. Fixify builds and runs automation that gives MSP techs time back. Learn our story, values, leadership team and investors.

Fixify prioritizes security and standards aligned with customer values, drawing on 95+ years of cybersecurity experience.

Unlike traditional help desk services, Fixify's AI-native platform combines intelligent automation with 24x7 human expertise. Reduce costs, eliminate downtime, and scale effortlessly.

Fixify demonstrates how it automates L1 tickets within a PSA under a client’s brand, measuring ROI for MSPs.

Fixify resolves routine L1 tickets within a PSA under a client’s brand, offering 24/7 expert oversight and reducing headcount needs.

The page outlines Fixify’s ticket analysis data processing agreement, detailing SOC 2, GDPR, CCPA, and HIPAA compliance for help desk data protection.

Fixify releases a report analyzing **18,000 agentic AI adoption plans** across enterprises. The findings show **AI now automates one-third of IT actions** in organizations deploying AI-driven workflows. The report highlights shifts in IT operations efficiency and decision-making enabled by autonomous AI systems.

Aug 2026PR NewswireNews article

Fixify’s analysis of over 50,000 IT help desk tickets shows AI-driven automation reduces resolution times by 16 times compared to traditional methods. The report highlights efficiency gains in ticket handling for enterprises using AI tools. Findings emphasize the impact of automation on help desk performance metrics.

Mar 2026PR NewswireNews article

Fixify establishes an EU Centre of Excellence in Cork City to expand its AI-driven IT support automation operations. The move will generate 50 high-skilled jobs in the region within the next 18 months. The company specializes in automating IT support processes using artificial intelligence.

Dec 2025idaireland.comNews article

Fixify raises $25 million in Series A funding to develop AI-driven IT help desk tools that retain human oversight. The platform automates routine IT support tasks while ensuring expert intervention for complex issues. The company targets enterprises seeking to balance efficiency with personalized service in IT operations.

Oct 2024GlobeNewswireNews article