FM Facility Maintenance was founded in 1993 under the name Transactive Service Network (TSN). The company's initial focus was the management of HVAC equipment and gradually expanded into providing comprehensive facilities management services. The business focused on operational productivity and cost efficiency by streamlining the maintenance processes for customers with geographically dispersed locations. This powerful platform appealed to the Hartford Steam Boiler Inspection and Insurance Company (HSB), America's oldest and largest provider of equipment breakdown insurance, as a means to better manage the assets of their customers. In 1997, HSB acquired TSN and named the new entity Integrated Process Technologies (IPT).

The vision of HSB was to combine their in-depth knowledge of equipment and causes of equipment failure with IPT's data collection and operational management technologies. In September 2000, Enron Energy Services acquired IPT in support of their aggressive facility management expansion with Fortune 500 clients. Enron invested $35 million in technology, infrastructure, and process mapping to create a scalable entity capable of handling over one million customer locations. In the Fall of 2008, IPT changed its name to FM Facility Maintenance. The new name better reflects an evolution in the company's business from process technology to a very sharp focus on facility maintenance. Today, FM Facility Maintenance is a privately held, stand-alone entity and the recognized expert in facilities maintenance management for clients with multi-site retail locations.