Giga

AI-Agent Testing and Simulation Maturity Model: a practical simulation testing guide for enterprise support teams.

The page argues that chatbot deflection metrics can mask CX failures and explains how AI agents differ from chatbots and how to evaluate vendors making agentic claims.

AI Resolution Metrics Standard: DWR, FCR, Deflection, Containment, and Repeat Contact: a practical resolution rate guide for enterprise support teams.

API Integrations vs Browser Execution vs RPA for AI Customer Support: a practical integration architecture guide for enterprise support teams.

The company says its mission is to reprogram each of the world’s largest companies using AI, potentially reaching every human in the world.

Guides to AI customer support: choosing a platform, voice and languages, workflows, architecture, reliability, and metrics.

The page demonstrates Giga AI's AI agents.

Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale.

The page describes how information is collected, used, disclosed, and protected.

The page outlines the terms and conditions governing use of Giga AI’s services.

Giga demonstrates dynamic mid-call language switching for enterprise voice AI. The capability lets callers change languages during live support conversations while preserving customer intent, workflow state, and policy context.

May 2026Giga BlogNews article

Giga launches Smart Insights, an AI improvement engine that analyzes production support conversations to surface recurring patterns, identify root causes, and recommend concrete policy and workflow changes.

May 2026Giga BlogNews article

Giga Research describes a system that reduces voice-agent hallucination rates from 4–5% to under 1% in production. It runs a reasoning model in parallel with audio streaming, correcting errors before callers hear them and doing so at zero latency cost.

May 2026Giga ResearchNews article

Giga introduces Browser Agent, which lets AI support agents navigate browser-only systems and execute actions directly in customer interfaces. The product extends automation beyond API-based workflows.

Jan 2026Giga BlogNews article