Invoca, a conversation intelligence leader, uses AI to unlock insights from customer conversations, enhancing digital touchpoints and driving revenue growth.
Invoca, founded in 2008, is a leader in conversation intelligence AI, focusing on enabling marketing, e-commerce, and contact center teams to drive efficient and profitable revenue growth. The company's core mission is to unlock actionable insights from customer conversations, thereby enhancing digital touchpoints and human interactions. Invoca offers products such as call tracking, artificial intelligence, and interaction management, with deep integrations into leading technology platforms. Their market focus includes marketing, sales, and contact centers.
Notable affiliated people include CEO Gregg Johnson and prominent investors such as Accel Partners and Upfront Ventures. Invoca has been recognized as a leader in The Forrester Wave™: Real-Time Revenue Execution Platforms report. The company has made significant strides in transforming how businesses leverage conversation data to improve customer experiences and drive higher revenue. Their impact is evident in the enhanced conversion rates and better customer interactions reported by their clients.