Kaizo

Kaizo is an AI quality assurance platform for customer support: score every conversation, understand what the scores mean, and coach every agent.

What support teams use Kaizo for: QA automation, agent coaching, CSAT improvement, compliance coverage and scaling support without adding QA reviewers.

Customer stories from support teams in retail, e-commerce and gaming, with their own results: Foot Locker, SteelSeries, GAMING1 and Marley Spoon.

How support teams in BPO, e-commerce, travel, fintech, SaaS and gaming use Kaizo, AI quality assurance software, to score every customer conversation.

Tips, guides and research on customer support quality, QA automation and agent coaching.

35 customer service QA, coaching and CX metrics terms, each with a one-line definition and a link to the full explanation.

Guides, customer stories, e-books and documentation on customer service quality assurance, for support teams running a QA and coaching programme.

35 terms for quality assurance in customer service, coaching, and CX metrics, each with a one-sentence definition and a link to the full explanation.

Kaizo announces a $3 million seed round led by Gradient Ventures, Google's AI-focused fund, and Partech, with several angel investors joining.

Kaizo provides three pricing plans for support teams of any size, offering automated quality assurance, insights, and AI coaching per seat.

Kaizo provides three subscription options for support teams of any size, including automated quality assurance, insights, and AI coaching per user.

AmplifAI is a performance management suite for large contact centers, while Kaizo focuses on quality assurance by scoring every conversation against a custom scorecard within days.

Balto guides agents in real-time during calls, while Kaizo scores conversations afterward against a custom scorecard and generates personalized coaching notes.

CallMiner is deep on analytics. Kaizo scores every conversation with no category syntax to build, links each score to the transcript and goes live in days.

Kaizo scores every conversation against a custom scorecard and provides personalized coaching for agents, distinguishing it from competitors like Cresta.

Kaizo designs AI software for quality control in customer service teams. Founded in Amsterdam in 2018, it is supported by Gradient Ventures and Partech.

Kaizo builds AI quality assurance software for customer support teams. Founded in Amsterdam in 2018, backed by Gradient Ventures and Partech.

Kaizo creates AI software for quality control in customer service teams. Founded in Amsterdam in 2018, it is backed by Gradient Ventures and Partech.

Kaizo develops AI software for quality control in customer service teams. Founded in Amsterdam in 2018, it is supported by Gradient Ventures and Partech.

Kaizo offers AI quality assurance scoring, explanations, and coaching on realistic support conversations.

Kaizo provides contact options for meetings, support, security reviews, and job openings.

Póngase en contacto con Kaizo: reserve una reunión, contacte con el equipo de soporte, revise nuestra seguridad o consulte las vacantes abiertas.

Kaizo offers meeting scheduling, support access, security posture reviews, and job listings.

Kaizo is AI-powered quality assurance software for customer support that evaluates every conversation, whether human or AI agent, against set standards and highlights areas for improvement.

How Kaizo collects, processes and protects personal data.

The terms governing use of Kaizo's website and services.

Kaizo reshaped customer support operations in 2020 by introducing innovations that addressed industry challenges. The company focused on automating workflows and enhancing agent efficiency through its platform. Businesses leveraged Kaizo’s tools to streamline interactions and improve response times during a year marked by heightened customer service demands.

Feb 2021KaizoNews article

Kaizo secures a $3 million seed funding round led by Gradient Ventures and Partech, with additional contributions from angel investors. The round supports the AI-driven company’s growth and development. Kaizo focuses on leveraging artificial intelligence to enhance its core offerings.

Mar 2020KaizoNews article

Kaizo secures $3 million in seed funding to boost customer support agent productivity using gamification and AI. The round is led by Gradient Ventures (Google’s AI venture fund) and Partech, with angel investors participating. Christoph Auer-Welsbach, a former IBM Ventures partner, joins as co-founder alongside Dominik Blattner, who founded the company in 2018 after building scalable customer service apps for over a decade.

Mar 2020Training Industry, Inc.News article

Ticketless has rebranded to **Kaizo**, effective March 23, 2020. The company sought a new name to better reflect its mission and identity. Kaizo represents a fresh direction while retaining its core purpose.

Mar 2020KaizoNews article