Paysend CEO Ben Chisell limits AI tools to high-performing employees, requiring them to demonstrate tangible contributions before access. The company achieves **25% more engineering output** with the same team size but rejects blanket AI distribution, citing risks like magnified inefficiencies. Instead, Paysend tests tools—such as Claude—by assigning them to new hires for a month, leading to tailored solutions like a dedicated content-brief agent. Unlike competitors rolling out AI companywide, Paysend focuses on **customer problem-solving** and employee upskilling, avoiding cost-cutting automation. Research shows **77% of AI-using UK firms see no revenue change**, despite productivity gains, underscoring Chisell’s cautious approach.
Oct 2026CNBC TechNews article
Lloyds Banking Group
Leading British financial institution offering a range of banking and financial services.
