Mosaic AI

Mosaic AI is used by leading B2B support teams to improve customer experiences without increasing staff.

Set what each agent can access and do, safely change how it works, and continuously evaluate performance once it’s live.

The Mosaic AI platform monitors performance, manages support needs, and automates workflows across technical support operations.

Turn the workflows your best engineers follow into production-ready agents that investigate, troubleshoot, act, and escalate across your systems.

Most AI implementation guides skip the hard parts. Here are 13 honest truths about rolling out AI in technical support, from data readiness to adoption.

Most B2B support teams track the wrong KPIs. Here are the metrics that tie directly to retention, agent efficiency, and long-term AI performance.

Mosaic AI shares expert insights, best practices, and updates.

Agentforce is built for the Salesforce ecosystem. Mosaic AI is built for B2B support. Here's how they compare on integrations, AI depth, and time to value.

Mosaic AI vs Zendesk, Agentforce, Fin, and Forethought: cross-system knowledge, deployment speed, and pricing for B2B SaaS support.

Mosaic AI connects 100+ knowledge sources and surfaces churn signals; Forethought focuses on helpdesk deflection with 30–90 day deployment.

Freddy AI works within Freshdesk. Mosaic AI connects 100+ sources including Confluence and Salesforce for B2B SaaS teams.

Dr. Alon Talmor is Founder and CEO of Mosaic AI, an AI-native platform for technical support, and previously founded BlueTail, acquired by Salesforce.

Articles on B2B support, AI automation, and customer experience by Ben Nachmani at Mosaic, including practical frameworks for support and CX leaders.

Articles on AI research, agentic RAG, and agent evaluation for B2B support by Gal Patel at Mosaic AI.

Jamie Bergmann leads Solution Engineering at Mosaic AI, with 8+ years in AI-native SaaS, including prior roles at Ada and Writer.

Mosaic AI is an AI-native platform designed for enterprise technical support, developed by AI researchers and enterprise SaaS operators.

Mosaic AI offers live demonstrations of how its platform helps enterprise support teams reduce case volume and resolve technical issues faster.

Mosaic investigates and resolves the cases that used to need an escalation, working inside the tools you already run. No data migration, live in weeks.

Mosaic AI outlines its data collection, usage, storage, and protection policies, along with user choices for data control.

Mosaic AI provides terms and conditions for its website, products, and services, covering usage rights, restrictions, and account responsibilities.