Operata

Operata helps customers enhance their customer experience.

Operata provides observability for customer experience to enable faster action.

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Operata’s Agent Readiness Test improves support team productivity, reduces escalations, and boosts customer satisfaction before interactions.

Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.

Operata helps accelerate cloud contact center success.

Operata offers pricing that scales with contact center needs.

Total Economic Benefit of Operata. Cost savings, ROI and business benefits enabled by Operata

It's personal, it's immediate, it's now.

Operata discusses CX Observability and AI Certainty for contact centers.

Monitor, assure, diagnose and optimize performance across your AI and human-powered CX stack. In real time.

Operata’s Privacy Policy explains how the company collects, uses, and protects personal information.

Operata AI Terms Addendum — Operata legal document.

Operata introduces a **CX AI Agent Observability** control layer to monitor and optimize AI and human agents in customer experience workflows. The solution records AI interactions alongside human agent handoffs, enabling unified measurement and diagnostics. This addresses challenges in fragmented CX tech stacks by providing visibility into agent performance and collaboration.

Aug 2026MarTech CubeNews article

Operata introduces expanded **CX AI Agent Observability**, a control layer that monitors, diagnoses, and optimizes AI and human agents working together in customer experience workflows. The system records every AI interaction alongside human agent handoffs to ensure seamless customer journeys. This addresses operational blind spots in fragmented CX tech stacks.

Aug 2026PR NewswireNews article

Operata secures $11 million in Series A funding, reaching a $100 million valuation. The Melbourne-based company develops an AI-powered CX observability platform designed for cloud contact centers. This funding supports its growth in modern customer experience solutions.

Feb 2026The SaaS NewsNews article

Operata secures $11 million in Series A funding to advance its call-center monitoring solutions. The company focuses on improving customer service operations through real-time analytics and AI-driven insights. Operata’s technology helps businesses optimize agent performance and enhance call quality.

Feb 2026Startup DailyNews article