Pair Team was founded with the mission to connect underserved communities to high-quality, holistic care through a community-led virtual model. The organization focuses on the highest-need Medicaid recipients, addressing both clinical and health-related social needs such as housing instability and food access. Pair Team partners with local community-based organizations, including shelters and safety net providers, to coordinate comprehensive care through a multidisciplinary team. Their services aim to enhance primary care providers' ability to support vulnerable patients by offering additional care coordination and behavioral resources.

Notable affiliated individuals and investors include healthcare professionals and community leaders dedicated to improving public health outcomes. Pair Team has achieved significant milestones in enhancing care for underserved populations, leveraging the Enhanced Care Management benefit of Medi-Cal to provide their services at no cost to primary care providers. Their impact includes generating additional revenue for practices, improving quality scores for unengaged patients, and reducing the workload for healthcare staff, ultimately contributing to the wellbeing of underserved individuals and communities.