Percepta

Percepta provides end-to-end back-office solutions, including warranty management and legal/financial support, to streamline processes.

Turning standards, tone, and service into one consistent brand voice.

Percepta creates customer-first experiences for automotive brands, anticipating needs and building long-term loyalty.

Percepta assists organizations in designing, operating, and optimizing customer operations across the vehicle ownership lifecycle.

EV charging is no longer just about installing stations—it’s about delivering experiences. And as more drivers plug in, the bar for infrastructure, support, and service keeps rising.

Victoria Brooker, Percepta's Global Instructional Design Manager for Launches and Initiatives and a former customer service advisor, shares how her team reimagined agent onboarding from the ground up.

For more than 100 years, the automotive industry ran on a model that built empires: sell the car, service the car, repeat the cycle. That playbook is reaching its expiration date.

Percepta’s clients report measurable results, operational rigor, and a high-performance culture from their services.

Percepta today announced that President Karen Gurganious has stepped down from her role. Thomas Monaghan, TTEC’s Senior Vice President of Global Operational Excellence, has been appointed to succeed her as president of Percepta, effective immediately.

Percepta is closing out 2025 with a standout year of industry accolades. The company has been recognized with nine honors at the 2025 MarCom Awards and six Comparably Awards, celebrating its culture, leadership, and employee experience.

Percepta provides career opportunities for professionals at various stages in their careers.

Percepta builds high-performance teams aligned with clients’ missions, cultures, and long-term goals.

Talent that elevates every moment of the automotive journey.

Percepta offers award-winning customer experience (CX) services for automotive and mobility customer journeys.

Percepta designs, builds, and operates transformational customer journeys for automotive and mobility partners.

Percepta’s privacy statement explains how it collects and uses personal data for applicants, clients, and business contacts.