ResolveGrid

AR remote assistance software: see what the technician sees, annotate live video and fix issues on the first visit. Formerly CareAR. Free demo.

ResolveGrid supports cloud, on-premises, or fully air-gapped deployments with local LLMs.

ResolveGrid provides a remote MCP server for AI agents, a REST API with webhooks, and a sandbox tenant for integration with Claude, Now Assist, or custom systems.

Turn manuals and procedures into AI-guided digital work instructions that help technicians follow the right steps onsite, every time.

A2A allows one AI agent to delegate tasks to another; ServiceNow uses it, and ResolveGrid acts as an external agent for Now Assist.

Agentic AI plans and executes multi-step tasks toward a goal, guiding technicians to resolutions in field service.

AI guidance, visual context, and expert escalation help field service teams reduce repeat visits and improve resolution.

An air-gapped deployment runs without internet, providing AI guidance for defense and critical infrastructure teams.

The latest ResolveGrid news, announcements, and product updates from the agentic AI platform for field service teams.

ResolveGrid combines agentic AI, computer vision, and on-demand human experts to guide technicians through complex repairs as they happen.

Jake Voerding is VP of Operations at ResolveGrid, with deep experience in revenue operations, analytics, and go-to-market execution.

Jens Meggers is CEO of ResolveGrid, with 25+ years of leadership across industrial technology, OT cybersecurity, and enterprise SaaS.

Kevin Summers is Chief Product Officer at ResolveGrid, with 20+ years of product leadership across field service, collaboration, and telecom.

Meet ResolveGrid: the team building agentic AI for field service, backed by AI Fund and built on technology proven at Xerox.

ResolveGrid offers intelligent workflows to improve technician performance and field service operations.

Answers to common questions about ResolveGrid, including how the AI works, deployment options, integrations, training, and customer results.

A 30-minute walkthrough demonstrates ResolveGrid on users’ own equipment and workflows, including a free proof of concept.

AI-guided troubleshooting, computer vision and live remote experts that help technicians fix it the first time. ResolveGrid Assist was formerly CareAR.

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