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respond.io

respond.io

respond.io is a customer conversation platform unifying WhatsApp and messaging channels in one team inbox.

Operating headquarters

Kuala Lumpur, MY🇲🇾

Founded

Respond.io is a customer conversation platform for mid-market B2C businesses whose revenue depends on high volumes of inbound customer conversations. The platform unifies WhatsApp, Instagram, TikTok, Messenger, Telegram, email, web chat, SMS and voice calls — including the WhatsApp Business Calling API and VoIP — in one shared team inbox with contact management, workflow automation and reporting, and syncs context to CRMs such as HubSpot and Salesforce.

Founded as Rocketbots in Hong Kong and headquartered in Kuala Lumpur, Malaysia since 2019, the company renamed to respond.io in 2020 and states it processes more than two billion messages per quarter for over 10,000 businesses across more than 180 countries. It holds WhatsApp Business Solution Provider, Meta Business Partner and TikTok Marketing Partner status, operates a partner and reseller program alongside self-serve plans, and has raised a $7 million Series A (2022, led by Headline Asia) and a $62.5 million Series B (2026, led by Camber Partners).

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respond.io - Quick Facts

Who are respond.io's competitors?

Companies similar to respond.io include Chatfuel, Superchat, imBee and HelpCrunch.

When was respond.io founded?

respond.io was founded in 2017.

Where is respond.io's headquarters located?

respond.io's headquarters is located in Kuala Lumpur, MY.

When was respond.io's last funding round?

respond.io's most recent funding round was for $62.5M (USD) in June 2026.

How much has respond.io raised to-date?

As of Jun 16, 2026, respond.io has raised a total of $69.5M (USD).

respond.io - Classification

Industry: SaaS
Technology: Conversational AI
Messaging

Model: SaaS Platform

Tags: AI SaaS
Customer Support