Salesforce

The page explains what Salesforce does, how it helps strengthen customer relationships, and how it supports businesses in becoming agentic enterprises.

Musk, Benioff, Huang, and Nadella have adopted Donald Trump’s effort to rename AI as “super intelligence.” Their use of the term reflects Silicon Valley’s growing acceptance of Trump’s proposed rebrand.

Oct 2026 · The VergeNews article

Salesforce signs a definitive agreement to acquire Listen Labs, an AI customer-research startup, in a deal reportedly worth about $2 billion, though terms remain undisclosed. Listen Labs uses AI agents to recruit participants, conduct interviews, analyze responses and simulate customer behavior with digital twins; Salesforce says its recruiting network reaches more than 50 million potential participants across over 120 languages. Salesforce plans to use the technology in Marketing Cloud and Service Cloud, and Listen Labs co-founders Alfred Wahlforss and Florian Juengermann will join Salesforce AI Labs. The deal is expected to close in fiscal 2027’s fourth quarter, pending regulatory clearance.

Oct 2026 · SiliconAngleNews article

Salesforce’s Listen Labs deal could signal the start of broader AI disruption in consumer research. Companies are looking to replace older, manual customer-research methods with faster ways to learn what customers think.

Oct 2026 · AxiosNews article

At Dreamforce 2026, Salesforce and its ecosystem shift AI agents from demos toward measurable enterprise outcomes. Agentforce service pricing is tied to resolved issues, while Asymbl says digital workers account for half its workforce and contribute growing productivity. Slackbot serves as a gateway to permitted enterprise agents and has 1.5 million monthly active users since January, while Salesforce’s Enterprise AI Harness combines Data 360, MuleSoft and Agentforce with task-level governance.

Sep 2026 · SiliconAngleNews article