Saru’s platform handles customer inquiries, sizing assistance, reorders, and abandoned cart recovery using the brand’s voice and retains customer data for future interactions.
Harbour Wolves makes changing robes and swim gear for cold-water swimmers. The product was popular, but nearly one in four orders came back, almost always because of sizing.
Kindred Daily makes a greens powder sold on monthly subscription. People signed up full of good intentions, but a large share cancelled before their second delivery, often with tubs that were still half full.
Linen & Lake sells stonewashed linen bedding from a small studio in Portland. Customers took their time over a $400 purchase, and most of them left a full cart behind while they thought about it.
Oakline Cellars is a family winery in Sonoma that sells most of its wine through a quarterly club. Members joined after a tasting, but many cancelled before their third shipment, and the team only found out when the card was declined.
Saru provides post-purchase customer support through personalized, two-way conversations in the brand’s voice to resolve issues, encourage repeat orders, and foster loyalty.
