Temu guarantees full refunds for undelivered, damaged, or misdescribed items, though users may need to return the item first.

Temu’s official news page features customer stories, company announcements, videos, and press assets.

Temu has partnered with Trees for the Future to plant trees across sub-Saharan Africa since July 2023. trees by Temu and its are to the restoration of of land and supporting local .

Temu provides free shipping on in-house shipped items and free returns within 90 days for fashion, cosmetics, and more.

Temu prioritizes user safety and privacy with secure shopping options and a Privacy & Cookie policy.

Temu’s Privacy Policy outlines how the company and its partners manage user data across websites and marketing activities.

Temu protects intellectual property through policies covering copyrights, trademarks, and patents. Users can report violations.

Temu offers a free 90-day return window for purchases. Exchanges require a return request and simultaneous replacement.

The European Commission approves Temu’s action plan to comply with the EU’s Digital Services Act (DSA) following a €200 million fine. The plan aims to address prior violations identified by regulators, including concerns over market practices and consumer protections. Temu joins other platforms in aligning with stricter EU digital regulations.

Oct 2026euronewsNews article

Etsy prohibits the sale of AI-generated recipes, patterns, and functional guides on its platform, requiring sellers to demonstrate real, handmade results instead. The move aims to address buyer confusion and seller concerns over misleading AI-generated content, which has become a top barrier to trust. Sellers must now include unedited photos of actual items and disclose AI use transparently, though AI-assisted art remains allowed under strict guidelines. Etsy cites growing competition and a push to reinforce its artisan reputation amid rising generic, mass-produced listings.

Oct 2026CNBC TechNews article

The European Commission finds Temu’s platform in violation of the Digital Services Act for hosting illegal products. The preliminary assessment highlights concerns over compliance with EU regulations on prohibited goods. Temu operates as a major cross-border e-commerce player in Europe.

Jul 2025The European Sting - Critical News & Insights on European Politics, Economy, Foreign Affairs, Business & Technology - europeansting.comNews article

Temu halts direct shipments from China to U.S. consumers following the removal of the **de minimis exemption**, which previously exempted small packages from U.S. tariffs. The policy change impacts Temu’s cross-border fulfillment model, forcing adjustments to its supply chain and pricing strategy. The move reflects broader regulatory shifts affecting e-commerce imports into the U.S.

May 2025PYMNTSNews article