Threadbox

An AI customer support agent resolves tickets by accessing knowledge bases, interfacing with systems, and escalating issues to human agents, unlike traditional chatbots.

How PalletOnline answers tracking 24/7 and Browns Distribution turned network documents into an internal assistant. Real results from UK logistics teams.

Every Threadbox feature: an AI agent with actions and guardrails, Threads with response targets and rules, Help Hub, voice, Sidekick and enterprise tools.

Deploy one AI agent to your website, Slack, WhatsApp and email. Connect Shopify, Zendesk and HubSpot with actions and webhooks, or build on the REST API.

How UK Shopify stores use an AI agent to answer order status, returns and stock questions from live Shopify data, on the storefront, email and WhatsApp.

Every Threadbox release in order: new features, improvements and developer updates for the AI customer support agent.

The page provides a UK GDPR checklist for AI chatbots and support agents, covering lawful basis, processor contracts, data transfers, transparency, retention, and rights.

James founded Threadbox and has developed AI agents for logistics, e-commerce, and SaaS companies over the past three years.

Create field jobs from a thread, schedule and assign technicians, track status, link assets and capture sign-off, without a separate field service tool.

Simple GBP pricing based on conversations. Start free with 50 a month, then Starter, Growth or Business. Shared inbox and UK/EU hosting on every plan…

Why UK teams switch to Threadbox from Chatbase, Intercom Fin, Zendesk AI, Tidio, Botpress, Freshdesk and others, and how to migrate in an afternoon.

ChatGPT generates replies but cannot interact with systems, follow escalation protocols, or operate in support channels, making it unsuitable for customer support tasks.

Honest side-by-side comparisons of Threadbox with Chatbase, Intercom Fin, Zendesk AI, Tidio, Botpress, Freshdesk and more: features, pricing and hosting.

An honest comparison of Threadbox and Chatbase for AI customer support agents: actions, channels, inbox, guardrails, data residency and GBP pricing.

Threadbox is a UK-based team creating an AI customer support agent that automates ticket resolution. The page introduces the team, their workflow, and data storage practices.

The company offers demos, pricing information, data processing agreements (DPAs), and migration assistance from other chatbots, with UK-based human responses within one working day.

A branded customer portal on your own domain with guides, a community forum, request tracking and CSAT, in six languages, powering your AI agent too.

Watch Threadbox answer from a knowledge base, call a live API, flag sentiment and hand off to a human, then talk to the real agent on this page.

An AI agent that resolves support conversations, plus a full help desk with response targets, rules, a Help Hub and voice. UK/EU hosted. Free to start.

The page explains how Threadbox collects, uses, retains, and protects personal data under UK law, including processors and data subject rights.

The terms for using Threadbox: accounts, subscriptions and fees, refunds, acceptable use, intellectual property, liability, termination and governing law.