Unthread
Unthread: Slack-based support tool for B2B, streamlining chat, email, and in-app help.
Unthread: Slack-based support tool for B2B, streamlining chat, email, and in-app help.
unthread.ioCrawled Oct 16, 2026
Unthread's agentic AI answers support requests, routes tickets, updates knowledge, and runs workflows across connected tools — natively in Slack and Microsoft Teams.
A fully branded customer portal where employees and customers can browse documentation, ask AI questions, create tickets, and track requests.
The most advanced AI analytics engine for support. Track CSAT, response times, deflection rates, and issue trends across every channel.
The company offers workflow automations across tools including Jira, Salesforce, ServiceNow, and HubSpot, triggered by natural-language prompts.
The company helps manage customer conversations across Slack, Teams, email, text, and other channels.
Join Unthread and help build the AI-native helpdesk powering support teams at startups and Fortune 500 enterprises.
Simple, transparent pricing for Unthread — the AI helpdesk built for Slack and Microsoft Teams. Plans for startups through enterprise.
The page compares Unthread with Freshservice on agentic AI, ITSM, Slack-native ticketing, CMDB, asset management, and best-fit teams.
The page compares Unthread with Jira Service Management on agentic AI, ITSM, Slack-native ticketing, CMDB, Atlassian integration, and best-fit teams.
The page compares Unthread with Thena on agentic AI, ITSM, and omnichannel intake.
Unthread vs ClearFeed compared on pricing, AI, Slack-native ticketing, integrations, and best-fit teams. Side-by-side feature table, verdict, FAQs, and sources.
Unthread is an AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams.
Unthread’s page explains how it collects, uses, and protects personal data across its platform and services.
The terms and conditions governing use of Unthread's platform and services.
Unthread builds Slack-native, AI-powered support bots that organize workplace requests, automate some issues, and route others into support tickets. Its customers include Intuit, Lemonade, and Automattic, and the system can integrate with or replace tools such as Jira and Zendesk while supporting workflows in HR, legal, and finance. Led by CEO and co-founder Tom Bachant, Unthread is a Startup Battlefield Top 20 finalist at TechCrunch Disrupt 2025.
Oct 2025 · TechCrunchNews article
