Founded by Gary and Mary West, West Corporation, now known as Intrado, is a global provider of unified communications, interactive services, specialized agent services, telecom, and safety services. Headquartered in Omaha, Nebraska, the company offers a wide range of services including third-party verification, prepaid calling cards, interactive chat, dealer locator, e-commerce, complaint resolution, full account management, promotions, and loyalty programs. West Corporation serves a diverse clientele worldwide with a core mission to enhance communication and operational efficiency for businesses.

Notable figures associated with the company include CEO John Shlonsky and Matt Carter, president of the Life & Safety Division. The company is owned by Apollo Global Management and reported a revenue of $2.6 billion in 2012. With a workforce of 9,659 employees as of 2018, West Corporation has made significant strides in the communications industry. Its impact is evident in its comprehensive service offerings that cater to various business needs globally, solidifying its position as a leader in call center and communication solutions.