Zhichi Technologies

Zhichi’s 3C and home appliance overseas solution integrates post-sale services like repairs, follow-ups, and sentiment monitoring across platforms like Amazon and TikTok for brands like OPPO and Samsung.

Zhichi’s AI-powered voice phone robot uses speech recognition and semantic understanding to identify customer intent and respond instantly, delivering 24/7 automated inbound services.

Zhichi’s BPO platform provides outsourced customer service for e-commerce, including call centers, inbound/outbound calls, live chat, and proactive marketing, supported by AI tools like chatbots and robotic calling.

Zhichi’s intelligent quality inspection system helps businesses optimize agent management and service quality through voice-based evaluations and sentiment analysis.

Zhichi experts combines AI strategy, deployment, training, and operations specialists to offer end-to-end managed services, from business diagnostics to system launch and model iteration.

Zhichi provides integrated intelligent customer contact solutions, including online robots, live customer service, call centers, and ticketing systems. Founded in 2014, it has served over 15,000 global enterprises.

Zhichi offers an all-channel intelligent customer service system, including chatbots, live agents, cloud call centers, ticketing, and intelligent outbound robots.

Zhichi’s AI Agent platform combines autonomous agents, connection hubs, and expert systems to automate workflows, enable human-AI collaboration, and refine AI performance through continuous training.

Sobot enhances its AI agents to transition from providing answers to delivering actionable results. The company integrates its AI capabilities with a comprehensive support system to improve operational efficiency. Sobot emphasizes a shift toward solving real-world problems for businesses through its technology.

Aug 2026PR NewswireNews article

Sobot integrates generative AI with multi-faceted AI to enhance customer service interactions. The company emphasizes building AI solutions grounded in real-world applications and user needs. This approach aims to improve efficiency and personalization in customer contact centers.

Sep 2025Yahoo FinanceNews article

Sobot introduces an **AI-first approach** to enhance customer service interactions. The strategy focuses on integrating advanced AI to replicate human-like support while maintaining efficiency. The company positions this as a core shift in its customer contact solutions, aiming to redefine automated service delivery.

Jun 2025Antara NewsNews article

Equalocean tracks venture capital investments in China’s enterprise service sector during Q1 2022. The report highlights funding activity across firms operating in enterprise-focused industries. This installment is part of a broader series covering seven sectors, including smart mobility, healthcare, and intelligent hardware.

Apr 2022EqualOceanNews article