Dialpad and Glean Connect Customer Conversation Insights With Enterprise Knowledge

SAN FRANCISCO, Aug. 26, 2026 – Dialpad, the AI platform for customer experience, today announced a new integration with enterprise AI leader Glean, that connects the intelligence captured in customer conversations with the broader enterprise knowledge employees and AI systems rely on every day. The launch builds on the companies' expanding partnership, with Dialpad also joining the newly launched Glean Partner Network. Businesses have more customer data than ever, but much of the most valuable insight remains locked inside conversations, from sales calls and customer meetings to digital support interactions and service conversations. The new Dialpad and Glean integration helps bridge that gap: Dialpad captures and analyzes customer conversations across the full customer journey, both voice and text and both AI and human, and turns them into customer journey intelligence. Glean makes that intelligence discoverable and actionable across its enterprise-grade knowledge base of documents, systems and workflows. "Customer conversations remain one of the richest and most direct sources of intelligence a business has, but that value usually stays trapped in transcripts, one call at a time, and disconnected from where work happens," said Jared Dennison, AVP, AI Ecosystem & Marketplace, at Dialpad. "More and more of those conversations are handled by AI agents working alongside people, and both become part of the same customer record. This integration connects the dots across that full history, voice and text, AI and human, then surfaces the likely next step in context so the people and systems doing the work can act on it in the moment." As a member of the Glean Partner Network, Dialpad is working with Glean to make customer intelligence more accessible and actionable across the enterprise. The integration can help organizations prepare for customer conversations with greater context, deliver in-call agent assist, accelerate post-call follow-up, improve supervisor and quality assurance workflows, strengthen pipeline and forecast visibility, and bring knowledge into the flow of work. "The next generation of enterprise AI won't operate on isolated sources of information. It needs to understand the full context of the business, including what customers are saying in real time," said Zubin Irani, VP of Partnership, Glean. "Dialpad brings an incredibly important source of that context into Glean. Together, we can give employees and AI agents a much more complete understanding of the customer and the business around them, so they can reason better, make better decisions, and take the right action." The new Dialpad-Glean integration is available now. Dialpad is a sponsor of Glean:GO, Glean's user conference taking place August 26–27 at Fort Mason in San Francisco.