Dialpad Named Official AI-Powered Contact Center Provider of the Denver Broncos

DENVER, Sept. 2, 2026 – Dialpad, the AI platform for customer experience, today announced it has been named the Official AI-Powered Contact Center Provider of the Denver Broncos. The multi-year partnership gives the Broncos an Agentic AI platform that works around the clock, helping resolve fan issues, answer questions, and take action for fans, whether it's gameday at Empower Field at Mile High or 3 a.m. in the offseason. Dialpad's autonomous AI agents can handle inquiries as they come in across phone, web chat, and messaging, delivering fast answers and actions such as guiding fans through ticket purchases and transfers, surfacing parking and gate information, handling lost and found, looking up schedules, and routing fans to where they need to go. When a person is the better answer, the AI hands off to a live agent with full context preserved. "Fans don't keep business hours, and neither should the answers they get," said Craig Walker, co-founder and CEO of Dialpad. "We didn't build a bot to deflect questions; we built one unified, Agentic platform where AI agents and human agents work hand in hand to resolve issues in real time, 24/7/365. Because they share a single data layer, every time a person resolves something the AI couldn't, the AI learns from it and gets better." The deployment spans the full Dialpad platform (Dialpad AI agents, Dialpad Connect, Dialpad Sell, and Dialpad Support) across fan engagement, gameday service, and internal operations. Season Ticket Members are identified in real time and routed directly to their assigned account manager. The same Agentic automation runs across web chat: AI agents resolve knowledge base and FAQ questions instantly, escalate to human agents intelligently when needed, and log every conversation automatically. "Innovation is a key pillar for the Denver Broncos, and we're excited to partner with Dialpad to enhance how we engage with and support our fans," said Daniel Brusilovsky, Denver Broncos Chief Technology Officer. "Dialpad enables us to better serve all of Broncos Country while providing valuable insights that help us continuously improve every interaction." The agreement grants Dialpad official partner status through the 2030 season.