Advanced Call Center Technologies Website, Blog & Press Pages

Advanced Call Center Technologies Website, Blog & Press Pages - aVenture

Advanced Call Center Technologies - Library

acttoday.comCrawled Oct 16, 2026

6 pages

AI in BPO/solutions/artificial-intelligence
ACT uses AI in BPO to support efficiency and precision in business operations.
Concierge/solutions/concierge
ACT uses AI in BPO to support efficiency and accuracy in business processes.
Customer Care/solutions/customer-care
ACT offers customer care solutions designed to create personalized experiences that build loyalty and support business growth.
Fraud prevention outsourcing services/solutions/fraud-prevention
ACT offers fraud prevention services that use technology to detect and prevent fraud.

7 pages

Celebrating Excellence: ACT's Forbes Award Shines a Spotlight on Employee Ownership/blog/forbes-award-shines-a-spotlight-on-employee-ownership
Forbes named ACT one of America's Best Large Employers. ACT says it is committed to its employees and reducing friction in their work.
Empowering Employee Excellence: The ESOP Advantage in the BPO Industry/blog/esop-advantage-in-the-bpo-industry
The adoption of ESOPs by the BPO industry brings a host of benefits to their clients. Six examples of client benefits from employee ownership.
Empowering Your Bank with FedNow: Insights from Money 20/20/blog/empowering-your-bank-with-fednow-insights-from-money-20-20
Four ways to stay ahead of the curve and take full advantage of FedNow, the Federal Reserve's new real-time payment system for banks and credit unions.
Hot Topics at 2023 Money 20/20: A Banking Executive’s Perspective on FedNow/blog/hot-topics-at-2023-money-20-20-a-banking-executives-perspective-on-fednow
Nine takeaways from the the October Money 20/20 conference in Las Vegas including the impact of FedNow on banks, credit unions and financial services

6 pages

ACT Announces Development of Shreveport Facility; Creating 600 Direct New Jobs/newsroom/2022/01/act-announces-development-of-shreveport-facility-creating-600-direct-new-jobs
Advanced Call Center Technologies (ACT) is investing $1.5 million in a new Shreveport customer care center, expected to create 600 direct jobs and 914 direct and indirect jobs.
ACT opens Guatemala City customer care center/newsroom/2016/08/act-opens-guatemala-city-customer-care-center
The company opened a customer care center in Guatemala City, Guatemala, designed to support more than 700 agents.
ACT Sponsors 30th Annual Boys & Girls Club Golf event/newsroom/2018/05/act-sponsors-30th-annual-boys-girls-club-golf-event
Advanced Call Center Technologies attended the 30th Annual Stanley’s Tavern Golf Classic, a Boys & Girls Club fundraiser held at Wilmington Country Club.
ACT Sponsors Big Brothers Big Sisters Annual event/newsroom/2018/05/act-sponsors-big-brothers-big-sisters-event
Advanced Call Center Technologies participated in the Big Brothers Big Sisters Annual Bowl for Kids’ Sake fundraiser at AMF Bowling in Price Lanes, DE. The event featured bowling, raffles, door prizes, and “Best Team Spirit” winners.

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Careers/careers
ACT says employee experience is central to the company and that it offers employees career paths.

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Homepage/
The company is 100% employee-owned and blends AI-powered self-service with employee-owners across Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) in a Multi-Experience (MX), omni-channel ecosystem.

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Privacy Policy/privacy-policy
The company’s privacy policy addresses the privacy and security of personal information collected through its website and disclaims responsibility for information users provide to third-party applications or websites.