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Advanced Call Center Technologies
AddedFeb 17, 2024
UpdatedJun 18, 2026
Advanced Call Center Technologies

Advanced Call Center Technologies

Private Equity

ACT: A leading provider of performance-driven contact center and back office support services.

HQ
Berwyn, PA, US
Founded
1997
Overview
Compare
Fundraising
Employees
Website

Advanced Call Center Technologies (ACT) was founded with the mission to deliver performance-driven contact center and back office support services. The company focuses on integrating Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) into a comprehensive Multi-Experience (MX), omni-channel model. ACT aims to optimize every touchpoint of both customer and employee journeys through live and digital experiences, offering solutions tailored for top companies in various industries.

ACT is notable for being 100% employee-owned, which underscores its commitment to fostering a dedicated and motivated workforce. The company has achieved significant milestones in enhancing total experience solutions, making it a leader in its field. By prioritizing empathy and creativity, ACT has made a substantial impact on the market, setting new standards for customer and employee engagement.

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Advanced Call Center Technologies - Quick Facts

Who are Advanced Call Center Technologies' competitors?

Companies similar to Advanced Call Center Technologies include Talkdesk, Call Center Studio, Five9 and MCX Technologies.

When was Advanced Call Center Technologies founded?

Advanced Call Center Technologies was founded in 1997.

Where is Advanced Call Center Technologies' headquarters located?

Advanced Call Center Technologies' headquarters is located in Berwyn, PA, US.

When was Advanced Call Center Technologies' last funding round?

Advanced Call Center Technologies' most recent funding round was for $8M (USD) in July 2016.

How much has Advanced Call Center Technologies raised to-date?

As of Jul 14, 2016, Advanced Call Center Technologies has raised a total of $8M (USD).

How many employees does Advanced Call Center Technologies have?

Advanced Call Center Technologies has 1,700 employees as of Feb 4, 2024.

Advanced Call Center Technologies - Classification

Industry
  • Professional Service Companies
Technology
  • Automation
Geographic Exposure
  • Global
Revenue
  • Recurring
Customer
  • Enterprise
Main Product
  • Back-Office
  • Contact Center
Tags
  • BPO
  • CX
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7372Prepackaged Software
ISIC
  • 7410Specialized design activities
Show 13 more industry codes
NAICS
  • 487000Scenic and Sightseeing Transportation
  • 487900Scenic and Sightseeing Transportation, Other
  • 487990Scenic and Sightseeing Transportation, Other
  • 540000Professional, Scientific, and Technical Services
  • 480000Transportation and Warehousing
  • 541000Professional, Scientific, and Technical Services
  • 541400Specialized Design Services
  • 541420Industrial Design Services
SIC
  • 4500Transportation By Air
  • 4520Air Transportation, Nonscheduled
  • 4522Air Transportation, Nonscheduled
  • 7380Miscellaneous Business Services
  • 7389Business Services, Not Elsewhere Classified