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Alterna CX
AddedFeb 18, 2024
UpdatedJun 18, 2026
Alterna CX

Alterna CX

Angel

AI-powered expert in enhancing customer experience and loyalty through insightful data analysis.

HQ
Claymont, DE, US
Founded
2016
Overview
Compare
Fundraising
Employees
Website

Alterna CX is an AI-powered company dedicated to enhancing customer experience and loyalty through insightful data analysis. Their core mission is to streamline and simplify the complex signals of customer experience (CX) from various sources such as surveys, texts, complaints, and social conversations. Alterna CX offers a game-changing experience management software that helps businesses understand the factors contributing most to experience quality and loyalty. The company is recognized globally by Gartner as one of the top CX software vendors.

Alterna CX has achieved significant milestones, including reducing customer complaints, increasing Net Promoter Scores (NPS), and saving countless hours of manual analysis for their clients. Their software is trusted by some of the world's leading customer-centric brands, showcasing their impact on the market. The company's innovative approach to experience management has positioned them as a leader in the industry, driving better customer satisfaction and operational efficiency for their clients.

Alterna CX - Quick Facts

When was Alterna CX founded?

Alterna CX was founded in 2016.

Where is Alterna CX's headquarters located?

Alterna CX's headquarters is located in Claymont, DE, US.

When was Alterna CX's last funding round?

Alterna CX's most recent funding round was for $250k (USD) in May 2021.

How much has Alterna CX raised to-date?

As of May 28, 2021, Alterna CX has raised a total of $250k (USD).

How many employees does Alterna CX have?

Alterna CX has 30 employees as of Feb 4, 2024.

Alterna CX - Classification

Ownership
  • Private
  • Venture Capital
Technology
  • AI
  • Analytics
Geographic Exposure
  • Global
Revenue
  • Recurring
  • Software
Customer
  • Enterprise
Main Product
  • CX Software
Tags
  • Data
  • SaaS
NAICS
  • 540000Professional, Scientific, and Technical Services
  • 541500Computer Systems Design and Related Services
  • 541000Professional, Scientific, and Technical Services
  • 541510Computer Systems Design and Related Services
  • 541511Custom Computer Programming Services
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7371Computer Programming Services
Show 5 more industry codes
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7372Prepackaged Software