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Decagon

Decagon

AI concierge platform enabling enterprises to build and scale AI agents for customer experience across voice, chat, and email.

Operating headquarters
San Francisco, CA, US🇺🇸
Founded
2023
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Library

Decagon - Library

decagon.ai·Crawled Oct 1, 2026·

Topics

Publication type

Content origin
Row density

Product

6 pages
  1. Aop/product/aop

    Seamlessly build, manage, and scale AI agents with Agent Operating Procedures.

  2. Chat/product/chat

    A flexible chat experience that automatically resolves customer inquiries with accuracy and empathy.

  3. Email/product/email

    Your customers took the time to email you. Send them replies that are quick, accurate, and empathetic.

  4. Experiments/product/experiments

    Data-driven experiments to improve AI agent performance and CX metrics

Blog

9 pages
  1. 24/7 customer support benefits and best practices for lean teams/blog/24-7-customer-support

    Learn if 24/7 support is worth the investment, how to route issues to cut costs, and which delivery model fits your team.

  2. 3 Criteria for Agents/blog/3-criteria-for-agents

    Three criteria for AI agents to achieve commercial viability in a specific use case and serve real customers today.

  3. Agent Workbench: Debug AI agents autonomously/blog/agent-workbench

    Your built-in AI chat assistant that helps you identify, understand, and resolve issues

  4. AI agents are never done: The new build-vs-buy calculus/blog/the-new-build-vs-buy-calculus

    If you're weighing build-vs-buy, don't just ask whether you can reach production. Ask whether you can evolve continuously.

Careers & Hiring

1 page
  1. Careers/careers

    Want to build the future of conversational AI agents? Join us!

Comparison

1 page
  1. Best Intercom alternatives/blog/intercom-alternatives

    Looking for Intercom alternatives? We organized the top options by use case, covering enterprise ticketing, ecommerce, sales-led, flat-pricing, and AI-native support — so you can find the right fit fast.

About

1 page
  1. About/about

    Decagon helps brands turn customer experience operations into a strategic growth driver, and scale revenue without growing headcount.

Homepage

1 page
  1. Homepage/

    Build, optimize, and scale AI agents that treat every customer like the only one.

Privacy

1 page
  1. Privacy/legal/privacy

    Decagon AI, Inc. (“Decagon,” “we,” “us” or “our”) is a developer of AI-powered platform and related tools, which provide customer service support. This Privacy Policy describes how Decagon processes personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including as applicable, our website and social media pages) as well as our marketing and other activities described in this Privacy Policy (collectively, the “Service”). Decago

Coverage

11 items
  1. OpenAI's latest features take direct aim at the app store modeltechcrunch.com/2026/09/29/openais-latest-features-take-direct-aim-at-the-app-store-model/

    OpenAI is positioning ChatGPT as a place to discover, launch, and use third-party apps, aiming to disrupt the traditional app-store model. Its announced features include app suggestions in conversations, interactive extensions, and Sign in with ChatGPT, which lets users bring their identity and AI allowance to partner apps; 16 launch partners include Notion, Vercel, and Cognition’s Devin. OpenAI also introduces an enterprise marketplace with more than 30 partners, while its Dots agents can use a connected ecosystem of over 4,000 apps.

    Sep 2026 · TechCrunchNews article

  2. Omilia raises $67M to scale its customer support platformtechcrunch.com/2026/08/06/omilia-raises-67m-to-scale-its-customer-support-platform/

    Omilia raises $67 million in a Series B led by Expedition Growth Capital to expand its customer-support automation platform. The Athens-based company says its annual recurring revenue has grown tenfold to $60 million since its 2020 funding round, and it serves Capital One, Discover, RBC, DWP, PSEG, and Taco Bell. It plans to open a U.S. office, expand its go-to-market team, and grow headcount from about 500 to 600 by year-end.

    Aug 2026 · TechCrunchNews article

  3. Smallest.ai raises $13M to build ultra-fast voice AI that sounds genuinely humantechcrunch.com/2026/07/31/smallest-ai-raises-13m-to-build-ultra-fast-voice-ai-that-sounds-genuinely-human/

    Smallest.ai raises $13 million in a Series A round to develop voice AI designed to make conversations with agents sound human. Its specialized model listens, thinks, and speaks simultaneously to reduce response lag, and hands queries to a large foundational model when they fall outside its knowledge base. Existing customers include RingCentral and Truecaller, and the company focuses on real-time conversational voice agents for enterprise customers.

    Jul 2026 · TechCrunchNews article

  4. VC firm Chemistry is raising $500M for its second fundtechcrunch.com/2026/07/07/chemistry-ventures-is-raising-500m-for-its-second-fund/

    Chemistry Ventures is raising $500 million for its second fund, according to an SEC filing. Founded by Mark Goldberg, Ethan Kurzweil, and Kristina Shen, the firm launched with a $350 million fund and invests in early-stage AI startups focused on infrastructure and applications. Its portfolio includes Granola, Decagon, Persona, Serval, and Nova Intelligence; the fund is reportedly oversubscribed and expected to close soon.

    Jul 2026 · TechCrunchNews article