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Decagon
Decagon

Decagon

AI concierge platform enabling enterprises to build and scale AI agents for customer experience across voice, chat, and email.

Operating headquarters
San Francisco, CA, US🇺🇸
Founded
2023
Overview
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Decagon is a conversational AI platform that empowers enterprises to deploy AI agents delivering personalized, proactive customer experiences across voice, chat, email, and other channels. Its Agent Operating Procedures (AOPs) let CX teams define workflows in natural language, enabling rapid iteration without custom engineering.

The platform serves leading global enterprises including Avis Budget Group, Chime, Duolingo, Oura Health, and Block. Decagon helps businesses achieve high deflection rates, improved CSAT scores, and reduced support costs. Founded in 2023 and headquartered in San Francisco, the company has raised significant funding from investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

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Decagon - Quick Facts

Who are Decagon's competitors?

Companies similar to Decagon include Netsmartz, Salesforce, Giga and Teneo AI.

When was Decagon founded?

Decagon was founded in 2023.

Where is Decagon's headquarters located?

Decagon's headquarters is located in San Francisco, CA, US.

When was Decagon's last funding round?

Decagon's most recent funding round was for $250M (USD) in January 2026.

How much has Decagon raised to-date?

As of Jan 28, 2026, Decagon has raised a total of $481M (USD).

How many employees does Decagon have?

Decagon has 469 employees as of Jun 27, 2026.

Decagon - Classification

Industry
  • Software Development
Model
  • Platform
Revenue
  • Software
Customer
  • Enterprise
Tags
  • AI