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Duckie
AddedMar 17, 2024
UpdatedJul 2, 2026
Duckie

Duckie

Seed

Duckie: AI support engineer reducing ticket escalations & streamlining tech issues.

Founded
2023
Accelerator
Y Combinator logoY CombinatorW24
Overview
Compare
Fundraising
Employees
Website

Founded to revolutionize technical support, Duckie aims to reduce unnecessary ticket escalations by leveraging AI to troubleshoot complex technical issues and suggest resolutions. The core mission is to streamline support processes and enhance efficiency for tier 2 technical support teams. Duckie integrates seamlessly with various knowledge sources such as Slack, Jira, Google Docs, Confluence, Sentry, and GitHub, providing a comprehensive solution that sits within support channels to answer technical questions, troubleshoot issues, and intelligently triage and escalate to development teams.

Notable affiliated individuals and investors remain undisclosed, but Duckie has achieved significant milestones in the tech support industry by drastically reducing the workload on human agents and improving response times. Its impact is evident in the enhanced productivity and efficiency of technical support teams, allowing them to focus on more complex issues while Duckie handles routine troubleshooting. This innovation positions Duckie as a pivotal tool in modernizing technical support operations across various industries.

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Duckie - Quick Facts

Who are Duckie's competitors?

Companies similar to Duckie include FirstSupport.ai, Parabolic, Latted and Technician.

When was Duckie founded?

Duckie was founded in 2023.

When was Duckie's last funding round?

Duckie's most recent funding round was for $500k (USD) in January 2024.

How much has Duckie raised to-date?

As of Jan 1, 2024, Duckie has raised a total of $500k (USD).

How many employees does Duckie have?

Duckie has 2 employees as of Apr 25, 2024.

Duckie - Classification

Ownership
  • Venture Capital
Technology
  • AI
Geographic Exposure
  • Global
Revenue
  • Recurring
  • Software
Customer
  • Enterprise
Main Product
  • Technical Support
Tags
  • AI Operations