Duckie

The page contrasts AI resolution, which it says closes more than 90% of tickets end to end, with deflection, which suggests articles and has a 30–40% ceiling. It describes a four-tier spectrum.

Insights and updates on AI, customer support automation, and building technology that helps.

The page analyzes when to build an AI support solution versus buying one, considering costs, time, and capabilities.

The page explains the difference between customer support automation that deflects tickets and automation that closes them, and discusses how to build automation that resolves tickets.

Duckie resolves the tickets Intercom Fin can't, 94% resolution rate in fintech vs Fin's deflection model. No Intercom ecosystem lock-in, no per-resolution pricing ceiling.

Duckie is a Zendesk alternative that deploys self-building AI in two weeks. Its AI connects to payment systems, resets passwords, and closes tickets end to end.

Duckie offers self-building AI support that deploys in two weeks, with a stated resolution rate of more than 90%. It processes refunds, resets passwords, and resolves tickets end to end.

Duckie is building AI designed to answer questions and fix problems.

Duckie provides AI support agents that resolve tickets end to end. The agents use a company’s knowledge base to handle customer support and provide responses around the clock.

The page describes how Duckie collects, uses, and protects personal information, including its privacy practices and data rights.

Legal terms and conditions for using Duckie's AI support services.