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eGain
AddedMar 19, 2024
UpdatedJul 9, 2026
eGain

eGain

Public

Cloud-based tech company in California providing customer service solutions for businesses, listed on NASDAQ.

HQ
Sunnyvale, CA, US
Founded
1997
Overview
Compare
Fundraising
Employees
Website

Founded in Sunnyvale, California, eGain Corporation is a cloud-based technology company dedicated to revolutionizing customer service infrastructure. Their core mission is to empower businesses with advanced customer service solutions that centralize knowledge and streamline interactions. eGain offers products like the eGain Knowledge Hub, which consolidates policies, procedures, and best practices for personalized customer and agent support, and the eGain Conversation Hub, which manages omnichannel digital interactions. Their market focus spans North America, Europe, the Middle East, Africa, and the Asia Pacific.

Notable affiliates include industry leaders who trust eGain's robust platform for its adaptability and ease of integration with existing CRM systems. The company is publicly traded on NASDAQ, reflecting its significant market presence and investor confidence. Key achievements include widespread adoption by leading enterprises and recognition for their AI-driven knowledge management solutions. Overall, eGain has made a substantial impact by enhancing customer service efficiency and effectiveness across various industries globally.

eGain - Quick Facts

When was eGain founded?

eGain was founded in 1997.

Where is eGain's headquarters located?

eGain's headquarters is located in Sunnyvale, CA, US.

When was eGain's last funding round?

eGain's most recent funding round was for $88.5M (USD) in August 2000.

How much has eGain raised to-date?

As of Aug 9, 2000, eGain has raised a total of $103.2M (USD).

How many employees does eGain have?

eGain has 592 employees as of Feb 6, 2024.

eGain - Classification

Ownership
  • Public
Technology
  • AI
  • Cloud
Geographic Exposure
  • Global
Model
  • Platform
Revenue
  • Recurring
  • Software
Customer
  • Enterprise
  • Small Business
Main Product
  • Customer Service
  • Knowledge Management
Tags
  • Cloud
  • SaaS
Unique IDs
  • ein: 770466366
  • secCik: 0001066194
  • ticker: EGAN
NAICS
  • 513200Software Publishers
  • 510000Information
  • 513000Publishing Industries
  • 513210Software Publishers
SIC
  • 7300Business Services
  • 7370Computer Programming, Data Processing, And Other Computer Related
  • 7372Prepackaged Software
ISIC
  • 1820Reproduction of recorded media
  • 5820Software publishing
Show 26 more industry codes
NAICS
  • 334100Computer and Peripheral Equipment Manufacturing
  • 334600Manufacturing and Reproducing Magnetic and Optical Media
  • 513100Newspaper, Periodical, Book, and Directory Publishers
  • 513190Other Publishers
  • 513199All Other Publishers
  • 518000Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
  • 518200Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
  • 540000Professional, Scientific, and Technical Services
  • 541500Computer Systems Design and Related Services
  • 330000Manufacturing
  • 334000Computer and Electronic Product Manufacturing
  • 541000Professional, Scientific, and Technical Services
  • 334110Computer and Peripheral Equipment Manufacturing
  • 334610Manufacturing and Reproducing Magnetic and Optical Media
  • 518210Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
  • 541510Computer Systems Design and Related Services
  • 541511Custom Computer Programming Services
SIC
  • 2700Printing, Publishing, And Allied Industries
  • 2740Miscellaneous Publishing
  • 2741Miscellaneous Publishing
  • 5700Home Furniture, Furnishings, And Equipment Stores
  • 6000Depository Institutions
  • 5730Radio, Television, Consumer Electronics, And Music Stores
  • 5734Computer And Computer Software Stores
  • 7371Computer Programming Services
  • 7379Computer Related Services, Not Elsewhere Classified