Firstsource is a global business process outsourcing (BPO) company headquartered in Louisville, Kentucky. The firm specializes in providing customer life cycle management solutions to a diverse range of industries, including banking, credit cards, insurance, mortgage, healthcare, telecom, and media. Firstsource operates across multiple geographies, including India, the Philippines, Sri Lanka, the UK, and the US, and is trusted by over 100 leading brands worldwide.
The company is known for its innovative approach to BPO services, focusing on delivering value-added solutions that enhance customer experiences. Key decision-makers at Firstsource include senior executives with extensive experience in leading transformation and operational excellence. The firm also offers unique value-add services such as intelligent automation for health plans and strategic leadership advice, aimed at helping clients navigate post-pandemic challenges and drive value creation.
