Firstsource

A case study on how a leading BNPL company positioned as market leader in three months using Firstsource’s digital-first strategy.

Firstsource publishes perspectives on AI-native operations, domain expertise, and the industries it serves, written by practitioners and business leaders.

Explore Firstsource case studies and customer stories showcasing real AI-driven outcomes across industries.

A comparative analysis of how challenger and established banks are leveraging AI, machine learning.

Automating the revenue cycle will position providers to improve cash flow, enable their revenue professionals to work at the top of their abilities and offer patients the streamlined digital experiences they increasingly expect.

Insights from Firstsource's Head of Europe on the transformative impact of tech adoption on customer experience outcomes.

Firstsource press release: Everest Group names Firstsource a 'Major Contender' in its 2023 RCM Operations PEAK Matrix Assessment for healthcare.

The report assessed select service providers with payer revenues exceeding $100M and extensive coverage across the payer value chain classifying them as ‘Front-runners’, ‘Fast-followers’, and ‘Challengers’.

The page describes careers at Firstsource involving domain expertise, AI-native operations, curiosity, and work that shapes enterprise outcomes.

The page describes how Firstsource builds an inclusive workplace where diverse perspectives contribute to thinking and client outcomes.

Firstsource Academy offers AI-enabled learning with more than 160 programmes, role-based paths, and real-time delivery.

Aniket Maindarkar is the Chief Marketing Officer at Firstsource, responsible for building the brand strategy and executing it to drive visibility and pipeline.

Arjun Mitra is President of Global Collections at Firstsource Solutions. Arjun oversees Firstsource’s collections division and is responsible for client engagement and business performance.

Ashish Chawla heads the CX and Consulting capabilities, globally for Firstsource, leading the team responsible for designing and deploying next-generation customer experience offerings for new engagements and transforming existing relationships.

Firstsource CSR programs serve communities in 10 countries, 596 events, 10,245 volunteers in FY25, with investments in education, inclusion, and sustainability.

Firstsource's ESG framework spans environment, social, and governance, with S&P Global top-1% CSA, EcoVadis Silver, CDP B rating, and Net Zero by 2050.

From a 2025 manifesto to a live operating system, Kairos encodes Firstsource's domain expertise into AI-native operations delivering outcomes across enterprise.

Firstsource provides contact options for business inquiries, career questions, and general support across its global offices.

Firstsource turns domain expertise into AI-native operations, designing, building, and running industry workflows with accountability for outcomes, not effort.