Infotap

Infotap automatically turns survey responses into executive reports on the day the survey closes, without requiring an analyst.

CVG Airport: 22,000 surveys/month, 76% completion, +136% F&B sales. Infotap turns airport Wi-Fi into a passenger insight engine for authenticated flyers.

Infotap turns a Wi-Fi captive portal into a real-time guest intelligence tool through one redirect URL; surveys have a 76% completion rate and take 28 seconds.

CVG Airport: +136% F&B sales lift, 22,000 surveys/month. Infotap turns Wi-Fi connectivity into measurable guest experience outcomes.

Expert insights on guest engagement platforms, captive portal surveys, and Wi-Fi intelligence for airports, hotels, stadiums, and transit operators.

CVG International Airport: 22,000 surveys/month, 76% completion, +136% F&B sales lift. Real Infotap deployments and documented outcomes.

How Infotap bridges the gap between digital actions and physical guest behavior, connecting Wi-Fi survey data to CRM, email, and digital analytics for complete journey intelligence.

CVG International Airport collects 22,000 voluntary passenger surveys/month at 76% completion and lifted F&B sales +136% using Infotap.

Infotap is priced as a flat annual contract based on a venue’s visitor volume, with no per-survey fees or user limits.

Infotap provides a price within one business day based on a venue’s annual visitor volume, without a sales call.

Talk to an Infotap specialist by phone, email, or a quick form. Replies within 1 hour, Mon-Fri 9 AM-5 PM ET. Call (859) 360-1689.

Infotap is a captive-portal survey platform for venue operators that can be tailored to their Wi-Fi setup.

76% completion, 28-second median, +136% F&B sales lift. Infotap presents voluntary micro-surveys to already-authenticated guests at Wi-Fi login.

The page describes Infotap’s use of cookies, similar technologies, and analytics tools, including their durations and how users can change or withdraw consent.

The privacy policy describes how Wendal Inc. collects, uses, and protects personal information.

Infotap Terms of Use. Please read these terms carefully before using the Infotap application.

Infotap describes how airports can collect passenger feedback through post-authentication guest Wi-Fi surveys and review location-linked responses and AI-generated reports during terminal modernization, using CVG as an example.

Jul 2026 · infotap.comBlog post

Cincinnati/Northern Kentucky International Airport (CVG) partners with Infotap, a gamified survey platform, to better understand and meet passenger preferences. In a proof of concept launched in May 2023 and completed on December 31, 2023, CVG collects more than 88,000 completed passenger surveys. The article also reports that CVG has launched 35 Infotap surveys and that 1,280,313 surveys have been completed.

Jun 2024 · LINK nkyNews article

PopCom, an automated retail technology company specializing in vending and kiosk solutions, acquires game-based survey company Wyzerr to further develop its artificial intelligence and vending machines. Founded by Natasia Malaihollo, Wyzerr serves more than 2,200 business customers in over 53 countries, including Kroger, Unilever, Walmart, Google and Facebook, with surveys designed to help businesses understand customers and employees.

Jul 2020 · Vending TimesNews article

Dawn Dickson, CEO and founder of smart-vending company PopCom, raises more than $2 million in crowdfunding capital. PopCom recently acquired female-led Wyzerr, founded by Natasia Malaihollo. Wyzerr makes game-like surveys for businesses seeking to better understand their target audiences, and its surveys have been used by PayPal, McDonald's, Walmart, Google, and Facebook.

Jul 2020 · AfroTechNews article