Loop

BFCM 2025 drove $1.94B in sales and 15.9M orders across Loop merchants.

Covering commerce, retention, and the entire post-purchase experience.

The company offers Package Protection with Offset, which it says increases confidence at checkout and improves the customer experience.

The page outlines strategies to streamline multi-warehouse reverse logistics and returns operations.

Loop offers pricing plans for returns management solutions for ecommerce businesses.

Find out why 5,000+ brands choose Loop to improve their ecommerce operations.

Loop says its post-purchase experience delivers efficiency, margin protection, and customer confidence.

The page contrasts Refundid’s speed with Loop’s instant resolution and retention logic.

Flexibility without strategy creates chaos. Loop turns refund intent into retained revenue while keeping policies consistent at scale.

Loop gives ecommerce brands and their customers confidence.

Loop is an ecommerce operations platform that streamlines returns, exchanges, tracking, order editing, checkout experiences, and more.

Loop is an ecommerce operations platform that streamlines returns, exchanges, tracking, order editing, checkout experiences, and more.

Loop is returns management software that helps ecommerce brands save time and money, retain more revenue, and drive customer loyalty.

Loop acquires Wonderment, a proactive customer experience and advanced order tracking platform for Shopify merchants, to expand its post-purchase offering. The deal combines Loop’s returns management with Wonderment’s tracking capabilities in a unified commerce operations platform, giving merchants real-time shipment insights, predictive carrier analytics for proactive support, and streamlined returns processes. CEOs Hannah Bravo and Jessica Meher cite a shared commitment to building exceptional products.

Dec 2024 · LoopNews article

Loop names Hannah Bravo CEO, replacing co-founder Jonathan Poma, who transitions to Founder & Board Director. Bravo joined Loop in 2020 as Director of Merchant Success and became COO in November 2022; during her tenure, the platform expands its capabilities and its merchant base grows to more than 5,000 brands. Loop has raised $125 million across five funding rounds.

Nov 2024 · Columbus Business FirstNews article