Mindful

Mindful develops and validates integrations with partner technology to ensure strong support and quick implementation.

The company provides platform explainers, walkthroughs, and demos, including an overview of its total experience solution.

With a high-stakes service like moving a customers’ prized possessions, Mindful built customer trust while delivering operational excellence for 1-800-PACK-RAT.

Eliminating thousands of repeat calls enabled strapped caseworkers to serve desperate citizens.

The Mindful blog shares research and insights on customer experience spanning over 25 years.

Trish scours the brand’s website to contact support, but contact details are either buried or nonexistent.

The company provides a searchable help library and expert support ticket submission.

The company offers a callback solution for customer experience (CX), available for demonstration via form or video.

The company enables seamless customer transitions across channels to enhance experience metrics.

Medallia’s **Mindful** contact center platform gains **FedRAMP authorization**, allowing U.S. federal agencies to deploy the solution for customer service operations. The certification enables secure, compliant use of the suite in government environments. Mindful integrates AI-driven analytics and workforce optimization tools for public-sector engagement.

May 2025SmartCustomerServiceNews article

Alpine Investors completes the sale of **Mindful**, a callback automation platform for contact centers, to **Medallia**, a customer and employee experience company. The transaction marks Alpine’s exit from its portfolio company, which specializes in automating callback solutions for businesses. Medallia, known for its experience management tools, acquires Mindful to expand its service offerings in contact center technology.

Aug 2022Alpine InvestorsNews article

Medallia acquires Mindful, a provider of contact center callback technology. The move expands Medallia’s portfolio in customer experience solutions. Mindful’s technology enables businesses to manage customer callbacks efficiently.

Aug 2022BdailyNews article

VHT has acquired Survey Dynamix, a company specializing in survey technology. The firm was founded in 2016 by Alasdair Boyd and Alex Romanov, with Rouse Lawyers acting as its legal advisor since inception.

Oct 2021Rouse LawyersNews article