OrderProtection.com was founded with the mission to enhance customer support and streamline the resolution of shipping issues for e-commerce brands. The company offers a data-driven platform that allows customers to add order protection during checkout, ensuring quick resolutions for problems such as theft, damage, or lost packages. With 24/7 support, OrderProtection.com aims to relieve brands from the burden of managing shipping issues, thereby improving customer satisfaction and operational efficiency.
Notable achievements include a significant 210% increase in Net Promoter Score (NPS) and an 84% decrease in ticket resolution time for clients like Oh Polly. The platform's impact is evident in its ability to reduce customer service tickets and provide free, round-the-clock support, ultimately boosting profits for e-commerce brands globally. These accomplishments underscore the company's effectiveness in transforming how brands handle shipping-related customer service challenges.
