Siemens Premium Support Services by Siemens — Service Research | aVenture Research
Siemens Premium Support Services is the highest service level Siemens sells for its Xcelerator industrial software portfolio. It combines round-the-clock access for critical issues with committed response times graded by severity, and it assigns the account a support advisor who acts as the customer's named contact.
The offering is sold as part of the vendor's software support services and is aimed at organisations running Siemens engineering and simulation software in production, where an unresolved issue has immediate operational cost.
Visual Components Maintenance Support is the annual subscription that entitles customers to technical support for the Visual Components simulation software.
Visual Components Maintenance Support is the annual subscription that entitles customers to technical support for the Visual Components simulation software.