Dialpad Launches Real-Time AI in Japan

SAN RAMON, Calif. – Dialpad, the leading AI-powered business communications and agentic platform, announced the launch of its full suite of real-time AI capabilities in Japan. Beginning with the launch, all Japanese customers are able to access Dialpad's advanced AI features at no additional cost through April 2026. This launch includes real-time Japanese transcription, AI Recaps that include summaries with automatic action items, and real-time coaching features to assist sales and support teams with customer interaction - all built on Dialpad's proprietary in-house models designed specifically for business communication. Japan presents one of the world's most complex environments for speech recognition, requiring deep sensitivity to linguistic context, honorifics, and business communication nuance. Through its partnership with SoftBank, Dialpad will accelerate the adoption of these AI tools across enterprises, SMBs, and support teams throughout Japan. "Japan is one of our fastest-growing markets," said Craig Walker, CEO and Co-Founder of Dialpad. "By combining SoftBank's reach with Dialpad's AI-native platform, we're enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting today." "We are proud to partner with Dialpad to bring next-generation AI communication tools to businesses across Japan," said Yasuaki Miyamoto, VP, Enterprise Product at SoftBank Corp. "Dialpad's in-house AI is a natural complement to SoftBank's commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely." For Support and Sell licenses, AI-powered coaching capabilities such as AI Playbooks, AI Live Coach Cards, and Custom Moments are available, with more advanced AI features including AI Scorecards and the Company Dictionary to be introduced soon. The real-time AI features are available in Japan for new and existing customers, applicable to all accounts through April 2026; users who wish to continue after the free period will need to separately subscribe to a new pricing plan.