Behavioral Signals
Behavioral Signals develops AI-MC, a technology that enhances call center profitability by analyzing voice data for optimal agent-customer matching.
Founded
2016Behavioral Signals develops AI-MC, a technology that enhances call center profitability by analyzing voice data for optimal agent-customer matching.
Behavioral Signals, founded as Behavioral Signal Technologies, Inc., focuses on enhancing human communication through advanced emotion cognitive AI. Their core mission is to bridge communication gaps by analyzing emotional intelligence from speech, thereby enabling deeper human connections. The flagship product, AI-MC, leverages voice data and emotion AI to optimize agent-customer matching in call centers, significantly improving overall performance and profitability. The company primarily targets enterprises looking to elevate customer service efficiency and effectiveness.
Notable affiliated individuals include co-founders and key AI researchers who have contributed to the development of their cutting-edge technology. Behavioral Signals has attracted investment from prominent venture capital firms and industry leaders in AI and customer service sectors. Key achievements include successful deployments of AI-MC in various high-profile call centers, resulting in measurable improvements in customer satisfaction and operational efficiency. The overall impact of Behavioral Signals lies in its innovative approach to understanding and utilizing emotional cues in voice data, setting new standards in the field of emotion AI and customer interaction.
Companies similar to Behavioral Signals include VoiceOps, CallMiner, UpdateAI and millionways.
Behavioral Signals was founded in 2016.
Behavioral Signals' headquarters is located in Los Angeles, CA, US.
As of Mar 30, 2022, Behavioral Signals has raised a total of $7M (USD).
Behavioral Signals has 22 employees as of Feb 4, 2024.
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