Immerss offers AI to Live Agent
Product
AI to Live Agent is ecommerce software that transfers AI shopping conversations to a named live retail advisor.
- Currently Offered
AI to Live Agent is ecommerce software that transfers AI shopping conversations to a named live retail advisor.
AI to Live Agent connects the shopper’s existing AI conversation with a named human advisor when automated assistance reaches its limit. The advisor sees the conversation, cart and viewed products, so the shopper can continue without repeating the discussion.
This module supports retailers using Immerss conversational commerce on their storefronts. It combines automated shopping assistance with an in-context live handoff to a person.
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