Nutshell Engagement
ProductOperating Status: Currently Offered
Nutshell Engagement is a CRM-integrated communications product that unifies website chat, SMS, social messages, and shared email.
Nutshell Engagement is a CRM-integrated communications product that unifies website chat, SMS, social messages, and shared email.
Nutshell Engagement is a customer communications and shared-inbox module for sales teams managing conversations across multiple channels. It brings website chat, AI chatbot conversations, SMS, social messages, and shared email inboxes into a CRM-connected workspace.
Teams can assign conversations, retain message history alongside lead records, automate routing and follow-up, and use the chatbot to answer common questions, qualify leads, and hand off to staff. The product is packaged in foundation and pro tiers alongside a Nutshell CRM subscription.
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