RingCentral offers Customer Engagement Bundle
Product
Customer Engagement Bundle is RingCentral's packaged offering combining RingEX, RingCX, and AI capabilities for unified customer engagement.
- Currently Offered
Customer Engagement Bundle is RingCentral's packaged offering combining RingEX, RingCX, and AI capabilities for unified customer engagement.
The Bundle provides a pre-integrated suite of UCaaS, CCaaS, WEM, and agentic AI tools (AIR, AVA, ACE) with simplified licensing and deployment. It is designed for organizations seeking a single-vendor, end-to-end platform with consistent AI assistance across all customer touchpoints.
In 2026 the Bundle incorporated the full AIR Pro / AVA / ACE portfolio and expanded AI ARR contributions, delivering measurable ROI through higher containment rates, reduced agent workload, and unified analytics across voice and digital channels.
Customer engagement platform designed to personalize interactions and improve customer journey outcomes.
Cloud contact center as a service with omnichannel engagement, analytics, and AI-powered routing.
Nutshell Engagement is a CRM-integrated communications product that unifies website chat, SMS, social messages, and shared email.
Engagement AI Suite orchestrates email, SMS, and more with AI-driven audience intelligence.
8x8 cloud business communications and contact center platform (UCaaS/CCaaS).
Vonage Contact Center provides AI-powered cloud contact center solutions for customer engagement.
Microsoft Teams is Microsoft's team collaboration and unified communications service in Microsoft 365.
Avaya Cloud Office is a cloud-based unified communications solution integrating voice, messaging, and collaboration tools.
All-in-one business communications platform unifying voice, video, messaging, and SMS with AI note-taking.
Zoom Phone is a cloud-based business phone system with voice, voicemail, and SMS capabilities.
Zoom Meetings provides HD video conferencing with screen sharing and collaboration features.
Genesys Cloud is a leading cloud contact center platform for enterprise customer experience and AI-powered engagement.
Elastic SIP trunking service providing global voice connectivity with programmable call routing.
Customer engagement platform designed to personalize interactions and improve customer journey outcomes.
Cloud contact center as a service with omnichannel engagement, analytics, and AI-powered routing.
Nutshell Engagement is a CRM-integrated communications product that unifies website chat, SMS, social messages, and shared email.
Engagement AI Suite orchestrates email, SMS, and more with AI-driven audience intelligence.
8x8 cloud business communications and contact center platform (UCaaS/CCaaS).
Vonage Contact Center provides AI-powered cloud contact center solutions for customer engagement.
Enterprise video conferencing for remote meetings.
Microsoft Teams is Microsoft's team collaboration and unified communications service in Microsoft 365.
Avaya Cloud Office is a cloud-based unified communications solution integrating voice, messaging, and collaboration tools.
All-in-one business communications platform unifying voice, video, messaging, and SMS with AI note-taking.
Zoom Phone is a cloud-based business phone system with voice, voicemail, and SMS capabilities.
Zoom Meetings provides HD video conferencing with screen sharing and collaboration features.
Genesys Cloud is a leading cloud contact center platform for enterprise customer experience and AI-powered engagement.
Elastic SIP trunking service providing global voice connectivity with programmable call routing.
